Billing and Subscription Management

Huddle's billing system is powered by Stripe, providing secure payment processing and flexible subscription management. This guide covers managing your subscription, understanding billing cycles, and accessing payment information.

Subscription Plans

Choose the plan that best fits your organization's needs:

Accessing Billing Information

Stripe Customer Portal

Manage your subscription through our secure Stripe portal:

1. Go to Account Settings
2. Select "Billing" tab
3. Click "Manage Subscription"
4. You'll be redirected to Stripe's secure portal

Portal features include:

• View current subscription details
• Update payment methods
• Download invoices and receipts
• Change billing information
• View complete payment history
• Cancel or modify subscription

Payment Methods

Supported Payment Types

Managing Payment Methods

To add or update payment methods:

1. Access the Stripe portal
2. Click "Payment Methods"
3. Add new card or update existing
4. Set default payment method
5. Remove old payment methods

Billing Cycles

Monthly Billing

• Charged on the same day each month
• Based on your original signup date
• Automatic renewal
• Pro-rated for partial months

Annual Billing

• 10% discount on all plans
• Single payment for the year
• Price lock guarantee
• 60-day renewal reminder

Managing Your Subscription

Upgrading Plans

Upgrade anytime for immediate access to additional features:

1. Go to billing settings
2. Click "Change Plan"
3. Select your new plan
4. Review pro-rated charges
5. Confirm upgrade

Downgrading Plans

Before downgrading, ensure your usage fits within the new limits:

• Check current usage against new plan limits
• Remove excess users or items if needed
• Export any data that may become inaccessible
• Downgrade takes effect at next billing cycle

Usage and Overages

Monitoring Usage

Stay within your plan limits with the usage dashboard:

• Real-time usage statistics
• Visual indicators at 80% and 90%
• Email alerts for approaching limits
• Historical usage trends

Handling Limits

Payment Issues

Failed Payment Timeline

If a payment fails, here's what happens:

Resolving Payment Issues

1. Update payment method immediately
2. Verify billing information is correct
3. Check with your bank for blocks
4. Contact support if issues persist

Cancellation

Cancellation Process

1. Access Stripe portal
2. Select "Cancel Plan"
3. Choose immediate or end-of-period cancellation
4. Provide feedback (optional)
5. Confirm cancellation

After Cancellation

• Service continues until period end
• No partial refunds for unused time
• 30-day grace period for data export
• Account enters read-only mode
• Data deleted after grace period

Enterprise Billing

Custom Contracts

Enterprise customers enjoy flexible billing options:

• Custom payment terms (NET 30/60/90)
• Volume discounts
• Multi-year agreements
• Flexible user counts
• Usage-based pricing options

Purchase Orders

For PO-based billing:

1. Request a quote from sales team
2. Receive detailed proposal
3. Issue purchase order
4. Service activated upon PO receipt
5. Invoice sent per agreed terms

Support

Billing Support

Get help with billing questions:

• Email: billing@huddle.io
• Response times:
  • Starter: 48 hours
  • Professional: 24 hours
  • Enterprise: 4 hours