Terms and Conditions

Effective Date: January 01, 2025

1. Introduction

Welcome to Huddle. These Terms and Conditions ("Terms") govern your use of our service, which provides enhanced functionality for Smartsheet users. By accessing or using Huddle, you agree to be bound by these Terms.

2. Definitions

• "Service" refers to the Huddle application and all related services
• "User" refers to any individual or entity using the Service
• "Smartsheet" refers to the third-party platform with which Huddle integrates
• "Data" refers to all information processed through the Service

3. Use of Service

Huddle is designed to enhance your Smartsheet experience through:

• Advanced governance and compliance features
• Portal creation and management
• Workflow automation
• Enhanced reporting and analytics

3.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or interfere with the Service
• Attempt unauthorized access to any part of the Service

4. Data Privacy and Security

We take data privacy seriously. Our data handling practices include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Compliance with applicable data protection regulations
• Limited access to user data on a need-to-know basis

4.1 Data Ownership

You retain all rights to your data. Huddle claims no ownership over the content you create or manage through the Service.

5. Subscription and Billing

Huddle offers various subscription tiers to meet different organizational needs:

• Starter: Basic features for small teams
• Professional: Advanced features for growing organizations
• Enterprise: Full feature set with premium support

5.1 Payment Terms

Subscriptions are billed on a recurring basis. You authorize us to charge your payment method for all applicable fees.

6. Intellectual Property Rights

Huddle and its original content, features, and functionality are owned by Cronos Consulting Group, Inc. and are protected by international copyright, trademark, patent (pending), trade secret, and other intellectual property laws.

7. Service Level Agreement

We strive to maintain high availability of the Service:

• 99.9% uptime SLA for Enterprise customers
• Regular maintenance windows communicated in advance
• 24/7 monitoring and incident response

8. Limitation of Liability

To the maximum extent permitted by law, Huddle shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

9. Termination

Either party may terminate the agreement at any time. Upon termination:

• Your access to the Service will be disabled
• You may export your data within 30 days
• No refunds will be provided for partial billing periods

10. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service.

12. Contact Information

For questions about these Terms, please contact us at: