IT Service Management (ITSM)
Modernize your IT operations with intelligent ticket routing, asset lifecycle management, and self-service portals. Deliver better service with less effort.
Modern IT Service Portal
Give employees a consumer-grade experience for IT services
IT Service Catalog
New Hardware
Request laptop, monitor, etc.
Software Access
Request new applications
Technical Support
Get help with issues
My Recent Tickets
IT Team Dashboard
Employee Service Portal
Self-service IT request submission with knowledge base integration
- Common request catalog
- Status tracking
- FAQ deflection
- Mobile responsive
IT Dashboard
Real-time metrics and queue management for IT teams
- SLA monitoring
- Workload distribution
- Trend analysis
- Performance KPIs
Asset Lifecycle View
Visual tracking of hardware/software from purchase to retirement
- Warranty alerts
- Refresh planning
- Cost tracking
- Compliance reports
Change Calendar
Interactive calendar showing all planned infrastructure changes
- Conflict detection
- Approval workflows
- Impact analysis
- Stakeholder alerts
Proven Business Impact
Organizations using this solution report measurable improvements across all metrics
Automated routing and knowledge base reduce ticket times
Self-service portal deflects common requests
Better asset utilization and lifecycle management
Proactive monitoring and change management prevent outages
❌ Before Huddle
- •Tickets scattered across email and chat
- •No visibility into IT workload or priorities
- •Manual asset tracking in spreadsheets
- •Unplanned changes cause outages
- •Employees frustrated with IT response times
✅ After Huddle
- •All requests tracked in central system
- •Real-time dashboards show team performance
- •Automated asset lifecycle management
- •Change approval workflows prevent issues
- •Self-service portal delights employees
Real Customer Success
"We reduced our average ticket resolution time from 3 days to 4 hours. The self-service portal eliminated 70% of routine requests. Our team can now focus on strategic projects instead of password resets."– Jennifer Park, IT Director, Financial Services Firm
Enterprise IT Service Delivery Made Simple
Stop juggling tickets across email, chat, and spreadsheets. This solution brings order to IT chaos with a complete service management platform:
Intelligent Ticket Management
Auto-categorize, route, and prioritize based on impact/urgency
Complete Asset Lifecycle
Track every device from procurement to retirement
Change Management
Plan, approve, and track infrastructure changes safely
Employee Self-Service
Portal for common requests reduces ticket volume by 70%
IT Service Management Demo
See how modern IT teams deliver exceptional service
Pre-Built Smartsheet Templates
Get production-ready sheets with formulas, automation, and cross-sheet references configured
IT Ticket Management Sheet
Central hub for all IT requests with automated categorization and routing
Pre-Configured Columns:
Ticket ID
Unique identifier (IT-2024-0001)
Request Type
Hardware, Software, Access, Network
Priority
Auto-calculated based on impact/urgency
Affected Systems
Systems/applications impacted
Status
New → Assigned → In Progress → Resolved
Assigned Technician
IT team member assignment
Resolution Time
Time to resolution tracking
User Satisfaction
Post-resolution feedback
🚀 Automation Included:
- • Auto-assignment based on skill matching and availability
- • SLA countdown timers with escalation alerts
- • Status update notifications to requesters
- • Weekly asset refresh reminders
Asset Management Sheet
Complete inventory of IT assets with lifecycle tracking
Pre-Configured Columns:
Asset Tag
Unique asset identifier
Asset Type
Laptop, Desktop, Server, Software
Model/Version
Specific model or version info
Assigned To
Current user assignment
Purchase Date
Acquisition date
Warranty Status
Active/Expired with days remaining
Next Refresh
Planned replacement date
Location
Physical or virtual location
🚀 Automation Included:
- • Auto-assignment based on skill matching and availability
- • SLA countdown timers with escalation alerts
- • Status update notifications to requesters
- • Weekly asset refresh reminders
Change Management Log
Track and approve all IT infrastructure changes
Pre-Configured Columns:
Change ID
Unique change identifier
Change Type
Standard, Normal, Emergency
Systems Affected
Impacted infrastructure
Risk Level
Low, Medium, High, Critical
Implementation Date
Scheduled change window
Approvals
Required approvers
Rollback Plan
Recovery procedure
Status
Planning → Approved → Complete
🚀 Automation Included:
- • Auto-assignment based on skill matching and availability
- • SLA countdown timers with escalation alerts
- • Status update notifications to requesters
- • Weekly asset refresh reminders
Deploy in 5 Minutes
Our AI automatically creates and configures everything. Just click deploy and start using your solution.
Click Deploy
Select "IT Service Management" from solutions and click deploy.
✨ AI creates 3 ITIL-aligned Smartsheets instantlyConfigure Service Catalog
Customize common IT requests and approval workflows.
🎨 Portal automatically built with your brandingImport IT Assets
Upload your asset inventory. AI maps fields automatically.
📊 Historical data preserved with smart mappingLaunch!
Share portal with employees. IT team starts using dashboards.
🚀 Modern ITSM solution live and operationalEasy Customization
Everything is built on standard Smartsheets. Add columns, change formulas, or modify workflows directly in Smartsheet – no coding required. The portal automatically adapts to your changes.
Ready to Modernize Your IT Operations?
Join leading IT teams delivering exceptional service with Huddle
No credit card required • Deploy in 5 minutes • Full customization available